INCORRECT BILLING AND NO FEEDBACK

A MONTH AGO I TOOK MY MOTHER TO THE EASTGATE EDGARS, AS SHE IS DISABLED I STRUGGLED FIRSTLY TO GET A WHEELCHAIR, BUT EVUNTUALLY GOT IT. YOU CAN JUST IMAGINE THE STRESS SHE MUST HAVE BEEN IN . THE REASON SHE HAD TO GO THERE WAS BECAUSE EDGAR'S HAD CHANGED HER ACCOUNT ON TO A 1YEAR INTEREST FROM THE MONTH INTEREST FREE WITHOUT HER KNOWLEDGE AND WHEN SHE CALLED THEM THEY ADVISED HER THAT SHE NEED TO GO TO THE NEAREST BRANCH.<br> SO WE GOT THERE SHE WAS PUT THROUGH TO THE CALL CENTRE ON WHICH SHE SPOKE TO THEM ON THE PHONE AND THEY AGREED TO CHANGE IT. TO A SURPRISE SHE ALSO REALISE THAT THEY HAD INCLUDED A LOT OF EXTRAS THAT SHE WAS NOT AWARE OF WHICH INCLUDES AIRTIME. APPARENTLY THIS WAS ACTIVATED IN JUNE 2014 BUT SHE HAS NEVER RECEIVED THAT AIRTIME EITHER. THE LADY WHO WAS HELPING US TOLD US THAT SOME ONE FROM THE CELLPHONE DIVISION WILL CONTACT MY MUM WITHIN THE NEXT 24 HOURS. TWO WEEKS WENT BY AND MY MOTHER NEVER RECEIVED ANY PHONE CALL. I THEN CALLED EDGARS ON 086 33 22 44 AND SPOKE TO AN AGENT BY THE NAME SIYA WHO ALSO ASSURED ME THAT SOMEONE WOULD CONTACT MY MUM. HE GAVE ME A REFERENCE-***955, THAT WAS ON THE 02NOVEMBER TILL NOW NO ONE HAS CALLED HER.