Incorrect billing

I cleared my balance in April for my clothing account only to be followed up by an sms after a month alerting that I am owing and will be reported to the Credit Bureau over it. Upon following up I was advised that after I cleared my account (and could even close it), I was billed for mobile subscription services and insurance on an account balance of zero which I have disputed repeatedly.

This is not right as I have gone back and forth with Edcon call centres and stores being advised of the same thing every time which is they are investigating. In one outcome I was advised that I signed for these services which I disputed and requested that I get a copy of the document that I signed and was advised that my request was escalated.

I am now tired of going up and down trying to get the matter resolved and countless stores and just want this sorted once and for all.

my credit record is now compromised due to this and I cannot do anything about it as the help desk seems to run into a brick wall all the time. Please assist as I shouldn't be owing a dime and instead I owe R434.27 which is wrong. its been 4 months of bad service please assist to resolve this matter once and for all.