Incorrect billing
I have taken a look at my statement and have noticed that there are charges by which i dont know off on my account , may these charges be reversed , this is now the second time i am being charged of products i have no knowledge off. These are namely the : 22/08/17 SMS AIR SUBSCRI 28/08/17 MOBILE CONTENT FEE
Assistance will be greatly appreciated.
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Replies (2)
Edgars's replyOfficial
02 Oct 2017, 13:37We have received your concerns and apologize for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request for the Edcon account number to be provided on ***to be able to offer proper assistance.Please find the below reference number for your complaint ***/GO
Kindly find the RMCS details below
Tel: ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply02 Oct 2017, 13:37
Official
We have received your concerns and apologize for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request for the Edcon account number to be provided on ***to be able to offer proper assistance.Please find the below reference number for your complaint ***/GO
Kindly find the RMCS details below
Tel: ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
02 Oct 2017, 13:38We have received your concerns and apologize for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request for the Edcon account number to be provided on ***to be able to offer proper assistance.Please find the below reference number for your complaint ***/GO
Kindly find the RMCS details below
Tel: ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply02 Oct 2017, 13:38
Official
We have received your concerns and apologize for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request for the Edcon account number to be provided on ***to be able to offer proper assistance.Please find the below reference number for your complaint ***/GO
Kindly find the RMCS details below
Tel: ***
Email: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,