SM
Stephen M
1 reviews | Active since Jun 2010
05 Nov 2015, 07:30
Incorrect and unclear promotional info
Edgars vaal mall has a notice by their sports shoes:<br> 'Purchase ANY Pro-action footwear and receive a free Pro-action sports bag to the value of R200.00'<br> I purchased Pro-action sandals but the promo sports bag would not go through.<br> The supervisors response was 'this excludes sandals'<br> The notice does not say excluding sandals nor does it it say T &
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Edgars's replyOfficial
05 Nov 2015, 13:13Hello steve1973,
Thank you for raising your concerns with us. Please be advised we have referred this query to the store manager to address. We can understand how disappointed you are but concrete feedback will be given to you shortly. The mandate of promotions is not to mislead our customers but to give them an exciting shopping experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please be advised we have referred this query to the store manager to address. We can understand how disappointed you are but concrete feedback will be given to you shortly. The mandate of promotions is not to mislead our customers but to give them an exciting shopping experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply05 Nov 2015, 13:13
Official
Hello steve1973,
Thank you for raising your concerns with us. Please be advised we have referred this query to the store manager to address. We can understand how disappointed you are but concrete feedback will be given to you shortly. The mandate of promotions is not to mislead our customers but to give them an exciting shopping experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please be advised we have referred this query to the store manager to address. We can understand how disappointed you are but concrete feedback will be given to you shortly. The mandate of promotions is not to mislead our customers but to give them an exciting shopping experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***