PB
Preshen B

1 reviews | Active since Jul 2012

22 Mar 2016, 16:55

Incorrect advertising is a **** off !!!

I recently visited your Edgars store in the Boulders mall. There sign on that rail where all the Active T-shirts were hanging .<br> The sign said Men's Active T-shirts R99 each . I the approached and look at the shirts I fancy, and too my surprise all the shirts on the rail was not R99. The ones I fancied was R199 - R250. <br> <br> The manager Raymond was good and he understood my concerns as it is not my fault that the staff didn't remove the adverti*****t. At the start of every working day . They should look at removing old specials that could potentially cause customer conflict which leads to dissatisfied customers.<br> He 100% agreed with me and said I was right , and he offered me the cheapest active shirts I didn't fancy for R99. I was not happy with that as that's not attracted me to the rail,<br> <br> I expressed my dissatisfaction and he said no can't help me 50% off . He was the manager for a reason , too make bold decisions in a situation where the customer is absolutely right. I even said I will go to the head office . He still refused and I took his name. <br> I then left my other 2 items that I picked up and got out of the store. I recently paid my account off and will be looking at closing it

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Replies (1)
Edgars
Edgars's reply23 Mar 2016, 08:45
Official
Hello Aksh,

Thank you for making contact with us.

We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.

Our sincere apologies for the negative experience you had at our Edgars The Boulders store.

Please be advised that your query is referred to the stores management team to address. Feedback confirming resolution to your query will be communicated to you within the next 48 working hours.

Please find below reference number for this query:
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Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
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