Incorrect account reconciliation

In October 2019, i settled my Edgars account in full (R7648.00) and the reason was due to unemployment. Since then the account was inactive. In February 2020, statement was sent to me with SMS and cell charges, of which i queried with customer services. As months go by, the account is accumulated charges which i don't know about. I have spoken to almost everyone in Edgars and they seems lost in terms of explaining the balance. Now in October 2020, i spoke to a lady called Chelsea, to at least closed the account because it accumulates unknown charges.

Up to today, this account is sitting with balance close to R1000.00 of which i don't know what makes that value, and the account is not closed as requested