KP
Kim P
1 reviews | Active since Mar 2011
15 Jun 2015, 12:38
INCORRECT ACCOUNT INFORMATION GIVEN
I made a purchase on 30/5 at Edgars Canal Walk. At the counter I asked and confirmed that indeed had the 6MONTH INTEREST FREE account. I then went ahead and made my purchase. I got home and then additionally made a payment. two days later i receive a 12MONTH interest bearing account to pay off. I called and emailed on different occassions only to be told it is my problem and they no longer convert to 6months accounts. I NEVER ASKED TO BE CONVERTED TO A 6MONTH. I WAS ON A 6MONTH AND THIS WAS CONFIRMED AT THE CASHIER COUNTER. I suggest someone call me to sort this issue out, PRONTO!!
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Edgars's replyOfficial
17 Jun 2015, 13:12Hello herbelin,
We would like to apologise for the lapse in service. That is certainly not the type of service that indicates our standards. Kindly note the plan has been changed to 6 months and the balance is also adjusted. This query has been referred to the accounts department manager as it could have been handled in a different light. The accounts department manager will be in contact with you shortly.
Please accept our sincerest apologies for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact the collections department in ***
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the lapse in service. That is certainly not the type of service that indicates our standards. Kindly note the plan has been changed to 6 months and the balance is also adjusted. This query has been referred to the accounts department manager as it could have been handled in a different light. The accounts department manager will be in contact with you shortly.
Please accept our sincerest apologies for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact the collections department in ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply17 Jun 2015, 13:12
Official
Hello herbelin,
We would like to apologise for the lapse in service. That is certainly not the type of service that indicates our standards. Kindly note the plan has been changed to 6 months and the balance is also adjusted. This query has been referred to the accounts department manager as it could have been handled in a different light. The accounts department manager will be in contact with you shortly.
Please accept our sincerest apologies for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact the collections department in ***
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the lapse in service. That is certainly not the type of service that indicates our standards. Kindly note the plan has been changed to 6 months and the balance is also adjusted. This query has been referred to the accounts department manager as it could have been handled in a different light. The accounts department manager will be in contact with you shortly.
Please accept our sincerest apologies for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact the collections department in ***
Kind regards.
Edcon customer experience team.
***