Incorrect Account going into 3rd month

Hello<br> <br> I have been trying to sort out my account for 3 months,<br> I purchased Wine via thank you wine and this amount was billed twice in August.<br> I was told the refund had been done and was sent proof of refund which seems to be a manual entry but it is still not reflecting on my account again.<br> <br> Every time I send a mail to [Email Removed] I get the same reply that it has been forwarded to the relevant department but I'm going round in circles.<br> <br> Please could someone investigate and feedback to me instead of me having to trace people down all the time and being sent backwards and forwards re-explaining everything.