BN
Babalwa N
1 reviews | Active since Apr 2015
20 Jul 2015, 11:40
Incorrect Account Closure
I had an account with Edgars a couple of years ago, and i paid it all up and closed it in 2012. On the day of settling the account i was at Edgars in Canal Walk, after paying at customer services i requested the consultant to put me on the line with Edcon, i advised the agent at Edcon that i would like to close my account as i had too many commitments at that time and the agent confirmed that the account was closed.<br> <br> This afternoon i went to Edgars and requested to open a new account, i advised them that i had an account before which i closed three years ago. They told me that my account appears as \Risky/Q' and they put me on the line with Edcon
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Edgars's replyOfficial
21 Jul 2015, 16:21Hello Mamtika,
Thank you for bringing this matter to our attention. Please be advised the account was closed initially in 2011 but the block code was put by Absa for all the accounts that were dormant for more than 2 years. Customers needed to re-apply for new accounts. We apologise that your account was declined, but this is a decision that we cannot override.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Please be advised the account was closed initially in 2011 but the block code was put by Absa for all the accounts that were dormant for more than 2 years. Customers needed to re-apply for new accounts. We apologise that your account was declined, but this is a decision that we cannot override.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply21 Jul 2015, 16:21
Official
Hello Mamtika,
Thank you for bringing this matter to our attention. Please be advised the account was closed initially in 2011 but the block code was put by Absa for all the accounts that were dormant for more than 2 years. Customers needed to re-apply for new accounts. We apologise that your account was declined, but this is a decision that we cannot override.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Please be advised the account was closed initially in 2011 but the block code was put by Absa for all the accounts that were dormant for more than 2 years. Customers needed to re-apply for new accounts. We apologise that your account was declined, but this is a decision that we cannot override.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,