MM
Mpho M
1 reviews | Active since Apr 2017
05 Apr 2017, 22:08
Inconvenient
<p>Bought a ticket on Monday just after 6:30pm, I swiped my card and the machine didn't dispense the slip meanwhile I received a notification that's my bank balance was affected. I was told by Thamasqa that the process is I have to swipe my card again in order to obtain the ticket otherwise I should come back the following day. I ask should I be inconvenienced as a customer due the system error that occurred while I was in the store. He took my contact details and made a copy of slip promising to provide me with feedback the following day. Till today am still waiting for his call and i haven't been reimbursed back my R250 </p>
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
06 Apr 2017, 08:30We have escalated the complaint to the Edgars Brooklyn mall management to address as our valued customer is not happy that you were double charged and the money is not refunded as yet. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply06 Apr 2017, 08:30
Official
We have escalated the complaint to the Edgars Brooklyn mall management to address as our valued customer is not happy that you were double charged and the money is not refunded as yet. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
06 Apr 2017, 08:30We have escalated the complaint to the Edgars Brooklyn mall management to address as our valued customer is not happy that you were double charged and the money is not refunded as yet. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply06 Apr 2017, 08:30
Official
We have escalated the complaint to the Edgars Brooklyn mall management to address as our valued customer is not happy that you were double charged and the money is not refunded as yet. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
06 Apr 2017, 08:31We have escalated the complaint to the Edgars Brooklyn mall management to address as our valued customer is not happy that you were double charged and the money is not refunded as yet. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply06 Apr 2017, 08:31
Official
We have escalated the complaint to the Edgars Brooklyn mall management to address as our valued customer is not happy that you were double charged and the money is not refunded as yet. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,