TP
Tj P
1 reviews | Active since Jul 2012
05 Sept 2015, 21:05
Inconsistent Billing Info after Losing Work
In short...... Lost my job as I got retrenched, my retrenchment benefits at the bank was handled swiftly and all my accounts was settled quickly. EDGARS on the other hand made it so difficult that I decided to make an arrangement regarding payment. I am still UNEMPLOYED and battle to get together enough money to pay the agreed R500 per month even though I have the retrenchment benefit on my account....<br> <br> A couple of weeks back I was called by one of the agents as I did not make payment in time, I asked for my outstanding balance and was told it is R3800.00....<br> <br> I managed to get R3500 together and made two seperate payments of R2000 and R1500...... Now they phone me and tell me I still owe R2900???<br> <br> How is this even possible???? Are they allowed to ******* an unemployed person like this even though I am going through all this trouble of keeping my name clean???<br> <br> How will this effect my credit record??? No one in the call centre can give me answers....<br>
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Edgars's replyOfficial
07 Sept 2015, 10:45Hello tjpre,
Thank you for bringing this matter to our attention. As per our telephonic discussion, kindly forward us the proof of payment as there is an outstanding payment that is not reflecting. We apologise for the overall experience, but we assure you investigations will be conducted and upon findings, feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience
***
Thank you for bringing this matter to our attention. As per our telephonic discussion, kindly forward us the proof of payment as there is an outstanding payment that is not reflecting. We apologise for the overall experience, but we assure you investigations will be conducted and upon findings, feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience
***
Best regards,
Edgars's reply07 Sept 2015, 10:45
Official
Hello tjpre,
Thank you for bringing this matter to our attention. As per our telephonic discussion, kindly forward us the proof of payment as there is an outstanding payment that is not reflecting. We apologise for the overall experience, but we assure you investigations will be conducted and upon findings, feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience
***
Thank you for bringing this matter to our attention. As per our telephonic discussion, kindly forward us the proof of payment as there is an outstanding payment that is not reflecting. We apologise for the overall experience, but we assure you investigations will be conducted and upon findings, feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience
***
Best regards,