RN
Rita N
1 reviews | Active since Dec 2014
10 Feb 2015, 15:44
Incomptent
A while ago Edgars had an offer, if you purchase for X amount you receive a voucher for R150.00 - i did but when i tried to use the voucher, months later, the voucher was not loaded, no transaction on it<br> now i have to run around trying to fix and i get no hlep from Edgars Customer Service<br> Despite me spending a fortune each month, needless to say, i will be closing the effin account
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Edgars's replyOfficial
12 Feb 2015, 16:34Hello R1ta,
Thank you for raising your apprehensions with us. Kindly note the terms of the promotion was that customers should purchase using their account and then the customer will be given a free gift voucher. Please be advised we have liaised with the credit manager at the store, and she confirmed that she has made an appointment with you to meet on Saturday to find a resolution to this matter. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note the terms of the promotion was that customers should purchase using their account and then the customer will be given a free gift voucher. Please be advised we have liaised with the credit manager at the store, and she confirmed that she has made an appointment with you to meet on Saturday to find a resolution to this matter. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply12 Feb 2015, 16:34
Official
Hello R1ta,
Thank you for raising your apprehensions with us. Kindly note the terms of the promotion was that customers should purchase using their account and then the customer will be given a free gift voucher. Please be advised we have liaised with the credit manager at the store, and she confirmed that she has made an appointment with you to meet on Saturday to find a resolution to this matter. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note the terms of the promotion was that customers should purchase using their account and then the customer will be given a free gift voucher. Please be advised we have liaised with the credit manager at the store, and she confirmed that she has made an appointment with you to meet on Saturday to find a resolution to this matter. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,