1 reviews | Active since Sept 2013
*********** - Unable to trace a payment
A payment was made to Edagrs on the 12 OCTOBER 2015.<br> For an amount of R 3061.<br> Reference used : ***<br> <br> I have been promised that this payment will be traced and allocated to my account.<br> It is well over one month and still nobody responds to my query and the payment is still not allocated.<br> <br> The wrong reference number was used but i was assured that they will trace the payment.<br> <br> How hard is it to trace a payment????<br> <br> Your staff is ***********, they lack customer service skills and clearly don't care about customers queries.<br> <br> Can someone who KNOWS how to trace the payment please assist me???<br> <br> If this money is not allocated to my account I will take this further to my attorneys!
Thank you for bringing this matter to our attention. As per our telephonic discussion, kindly note the payment has been traced and it will update on the account within 48 hours. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. As per our telephonic discussion, kindly note the payment has been traced and it will update on the account within 48 hours. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***