*********** Team Leader

I insured my Blackberry 9900 with Edgars I think in 2012, it was insured for R5 000. so i submitted a claim at Edgars centurion and yesterday i received a call from the consultant that my claim was approved for R2999..All i along i have been paying for my phone with the information that its worth R5000, no one told me that its value was depreciating.yesterday i called the call centre and spoke to Nthabiseng whom i explained to her that i need to speak to the team leader as i have been calling a couple of times and the consultants are unable to assist.. she told me that the team leader Ayanda Nkosi was not available and she will ask her to call me the following day ,1st thing in the morning. i did not receive any call from her. Today i called again and spoke to Paulinah and i had to explain my query AGAIN and was on the phone for like 20 minutes with her and yet she could not assist.instead i was told that Ayanda will call me today.. im still waiting... I need clarity as to why i was charged for a R5000 phone where else they paying only R3000 now...this is unacceptable and Edgars is selling us products with false information.what's the purpose of a team leader ???