*********** staff cause inconvenience

I took my Huawei phone in for repairs for the second time after it wasn't fixed with the first return. I was told that the process would take 6 weeks which is already far to long to be without a phone. After 5 weeks I was contacted and asked to come to the shop but didn't receive my phone, rather I was asked to speak to the repair centre to explain the problem I had with the phone. The repair centre informed me that they didn't deal with that type of fault and the phone actually needed to be sent to a different repair centre by Edgars. When handing in my phone I wrote down exactly what the fault was so it baffles me how Edgars ended up sending it to someone who doesn't fix that type of fault. I now have to wait for 7 working days for the phone to come back to the branch and then another 6 weeks after it is sent to the correct repair centre. The phone will basically have been in for repairs for 3 months with no guarantee that the problem will have been sorted out if the last time I returned the phone is anything to go by. Does Edgars really believe that treating their customers so badly is the correct way to create loyalty?