*********** Staff at your Southgate Mall branch!!!

I bought myself a new Samsung J7, which was gold in colour from CNA at Southgate Mall. When I bought the phone I decided to insure it using the edcon insurance. My phone was recently ****** from me and when I called the edgars call centre I was told that I need to open a case and that I also need to block the phone, which I did. On Sunday 27th August I submitted my all of my documents at Edgars Southgate where the gentleman who assisted me told me that my claim should go through and that I should receive feedback from the insurance company soon. I hadn't received any feedback from the insurance company by Wednesday which I found strange and so I decided to call the call centre to check how far are they with processing my claim. I was then told by the agent who was assisting me that they haven't received any of my documents and so there was no record of a claim on their side. That means that the guy who took all my documents did not send my claim through for processing. I have been sitting around waiting for feedback from the insurance company meanwhile nothing had been submitted by the *********** staff hired by edgars southgate. What am I paying for at edgars if I am not getting nothing but the best from you??? I am really disappointed and angry at the way this has all been handled!