*********** staff and painful experience

I bought things online on the 24th November 2017 then later received an SMS on the 30th November to go collect. I took time off work thinking it's just collection which won't take time, to my surprise i waited for over 30 minutes only to be told that my order is not there and i should check at CNA. They contacted CNA which didn't help!! This morning i receive a call to ask if i collected and the person who called is not even sure if the things are ready. I then too k my time again to call CNA only to be transferred from one person to another where the 5th person told me they don't have my order!! Isn't online shopping supposed to be painless and hassle free? Edgars and your service including CNA Menlyn especially CNA as the staff is rude and acts as if they doing me a favor! You guys need to take lessons from other stores because your service is just horrible.