NC
Nicky C
1 reviews | Active since Mar 2009
05 May 2015, 10:32
*********** staff
ALL I WANT IS A STATEMENT EMAILED TO ME. I HAVE CALLED 4 TIMES SINCE LAST WEEK. FIRST OFF I GET NO EMAIL IN THE 48 hour PROMISED TURNAROUND. I CALL AGAIN AND GET AN EMAIL WITH NOOO ATTACHMENT. I CALL AGAIN AND SHE CUTS ME OFF. NOW I AM TRYING AGAIN FOR THE 4TH TIME. SURELY YOUR STAFF ARE MORE COMPETENT THAN THIS. IT IS JUST A STATEMENT I AM NOT ASKING YOU TO MOVE MOUNTAINS
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Edgars's replyOfficial
07 May 2015, 11:26Hello nicky75,
Thanks you for bringing this matter to our attention. Please be advised your online details have been updated and you have received your statement as per request.
We must apologise for the service you have received regarding our call centre I assure you we have raised your concerns with the accounts departments.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thanks you for bringing this matter to our attention. Please be advised your online details have been updated and you have received your statement as per request.
We must apologise for the service you have received regarding our call centre I assure you we have raised your concerns with the accounts departments.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply07 May 2015, 11:26
Official
Hello nicky75,
Thanks you for bringing this matter to our attention. Please be advised your online details have been updated and you have received your statement as per request.
We must apologise for the service you have received regarding our call centre I assure you we have raised your concerns with the accounts departments.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thanks you for bringing this matter to our attention. Please be advised your online details have been updated and you have received your statement as per request.
We must apologise for the service you have received regarding our call centre I assure you we have raised your concerns with the accounts departments.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,