tP
tamlynn P
1 reviews | Active since Mar 2015
04 Mar 2015, 13:21
*********** staff
Went to edgars 3days ago spoke to a sales consultant @ the elizabeth arden (cosmetics) she gave me the incorrect product called the cosmetics department who advised tthat I can change it got there and they couldn't do so as per the consultant the make up was used which is rediculous because it was stil sealed and in the same condition. <br> The staff is incompetant they need to be trained on the products. Not impressed with this service
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
11 Apr 2015, 09:14Hello tamz@,
Our attempt to contact you was unsuccessful.
Thank you for raising your apprehensions with us. Kindly note you may visit the store with the proof of purchase and the product manager for Elizabeth Arden will assist you with an exchange. Please note there is no refund or exchange without the proof of purchase as we are not the only retailer that the sells the products.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you was unsuccessful.
Thank you for raising your apprehensions with us. Kindly note you may visit the store with the proof of purchase and the product manager for Elizabeth Arden will assist you with an exchange. Please note there is no refund or exchange without the proof of purchase as we are not the only retailer that the sells the products.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Edgars's reply11 Apr 2015, 09:14
Official
Hello tamz@,
Our attempt to contact you was unsuccessful.
Thank you for raising your apprehensions with us. Kindly note you may visit the store with the proof of purchase and the product manager for Elizabeth Arden will assist you with an exchange. Please note there is no refund or exchange without the proof of purchase as we are not the only retailer that the sells the products.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you was unsuccessful.
Thank you for raising your apprehensions with us. Kindly note you may visit the store with the proof of purchase and the product manager for Elizabeth Arden will assist you with an exchange. Please note there is no refund or exchange without the proof of purchase as we are not the only retailer that the sells the products.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***