1 reviews | Active since Jul 2015
*********** Staff
On the 27/07/2015 I was shopping at the Edgars Active branch on West street when I was approached by a consultant to open an account he promised I would receive a discount voucher when activating my account which I did not receive when I activated my account today.I clearly stated to Tanelle Watson not to activate the club membership and she REFUSED saying I didn't have a choice, it is compulsory if I want I must call in 3 months to cancel. When I got home I had a look on the Edgars website and found out that this is an add-on which is optional, has a customer I feel as my rights have completely been abused being MISLEAD by Tanelle as I then didn't know any better she is an employee at Edgars yet she MISTREATED me and took full advantage of my lack of knowledge as I'm not an employee of Edgars and did not understand their procedures.If these add ons are not cancelled and I do not receive my discount voucher I will be canceling this account.Tanelle needs to be reprimanded for misleading customers the QUESTION in mind is how many other customers has she done this to.
Thank you for bringing this matter to our attention, kindly note our attempts to contact you were unsuccessful. Please be advised that no Club was enrolled into your account , only account protection plan which is compulsory.
Kindly note as per our terms and conditions of the new Edgars Thank U Account vouchers, these vouchers cannot be used in conjunction with any other offer/promotion running in-store and the item you purchased was on promotion hence you couldn't use your voucher.
You can visit our store and they will gladly give you your voucher for your next purchase.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for bringing this matter to our attention, kindly note our attempts to contact you were unsuccessful. Please be advised that no Club was enrolled into your account , only account protection plan which is compulsory.
Kindly note as per our terms and conditions of the new Edgars Thank U Account vouchers, these vouchers cannot be used in conjunction with any other offer/promotion running in-store and the item you purchased was on promotion hence you couldn't use your voucher.
You can visit our store and they will gladly give you your voucher for your next purchase.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***