1 reviews | Active since Nov 2016

16 Nov 2016, 17:08

*********** service providers

<p>I am pulling my hair out with frustration at Edgars, their account management and general inability to help their customers. I am trying to close my account because they blocked my card for no reason what-so-ever and have been unhelpful in the extreme in reactivating it. I now can't access my online statement to see the final amount owing. </p> <p>The Edgars website is also one of the most terrible sites I have ever had to work with. I really would like Edgars to return to being the useful, friendly credit provider, but I am not hopeful.</p> <p> </p> <p>I would appreciate a timely response to my request for assistance to access my statement.</p>

0
Replies (1)
Edgars
Edgars's reply22 Nov 2016, 12:58
Official

We must apologise for the delayed response.

Please be advised as per investigation, your query has been resolved by the accounts department on the 19th November 2016, a statement was sent to you via email. We must apologise for the inconvenience and frustration caused.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
***