*********** Service

I placed an order 02 May 2020 which due to COVID orders are delayed for up to 3 weeks but today is 08 June 2020 still have not received my order. On 01 June I received a call that my order had left the warehouse and would be in store in about 2 days. 4 days later I went in store to check since there was no further update but my order was still not there. Trying to cancel my order is such a tedious process, kept on hold for the longest time just trying to confirm how long it will take to get my money back. I was told in store it takes 48hrs but I am not even confident that will be the case. I think what annoys me the most is there is no update unless you call in and system does not allow you to track click and collect orders. These are winter items and it seems I will get them after winter:-(. They cannot continue to blame it on COVID19. I have been placing order online with other stores and it took up to 3 days to get my order.