*********** representative

I went into the store to reopen my account- a fact I had to repeat repeatedly to the representative who insisted on speaking her language to me, nevermind the inability to pronounce my name and surname. After the umpteenth time of calling the call center after spending 20mins on the phone, the consultant insisted on verifying my employment after hours- despite my telling her that nobody was in the office. The phone was disconnected, at which point the obviously illiterate representative in the store made some feeble attempt to promise a call back, taking down my I.D. number- who knows if she won't use it to open an account in my name?????