*********** manager and subordinates

I bought the phone on the 23rd of January 20156 at Edgards Randburg Square and it cracked the screen on the 05th March 2015. I took i t in so that it could be booked for repairs on the 06/03/2015 and was assisted by Sabelo, who assured me that it will take 3- weeks but someone will call me to tell me if there is a price that needs to be paid so as to fix the phone. the month of March passed and no one ever contacted me. i went in on the 07/04/2015 and Sabelo was not on duty and i spoke to Leonard (Manager) and to my surprise the phone was never taken to Vodacom for repairs and it has been ,in store for the whole month. Leonard promised to call as he said he will make a follow up on the matter and even today no one has called. I called three times today and in those time i am told Sabelo is on lunch since 14:00 and now is 16:00 and he is still on Lunch. and no one knows the whereabouts of the manager on duty. How pathetic can a retail shop of this magnitude hire such *********** idiots that doesn't even know the simplest thing as customer service. really disgusted about such.I WANT MY PHONE FIXED AND I AM NOT GOING TO PAY A CENT TO GET IT FIXED. Edgards has waisted my time