1 reviews | Active since Feb 2015
*********** Manager
Dear Edgars<br> <br> I went in to do a refund on an item yesterday 03/04/2016. the fist sales consultant was doing a refund when she told me that she didn't have enough funds in her till and that i would need to go to their customer service desk as they have more money in their tills. i go to customer care and i'm advised by the branch manager that he will not be processing a refund because i'm over 30 days according to return policy and he said \YOU CANNOT EXPECT ALL MY STORE CONSULTANTS TO KNOW OR UNDERSTAND THE RETURN POLICY\"....So why am i as the customer expected to know the policy if Edgars employees are not expected to know. i do not want anything from Edgars anymore and i want my money back "
We are so sorry to hear about your unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item -if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
This is communicated to customer on the reverse side of all till slip.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
We are so sorry to hear about your unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item -if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
This is communicated to customer on the reverse side of all till slip.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,