*********** Handling of my cellphone insurance claim

I submitted the required details and documents of my insurance claim on Tuesday after losing my cellphone on Monday. Today I went into the store to seek an update on the claim and the lady at the store told me she faxed the documents twice already and even faxed again in my presence, the people at the head office turned around and said the details that I rendered were incorrect. I contacted Vodacom whom subsequently confirmed that my details are correct. This incompetence is delaying tye claim process and I'm in dire need of a cellphone because the lady in store told me that my claim could be approved by Friday the latest. I am totally unsatisfied with the service I have received from Edgars Cellphone Insurance. The ladies in the store were very helpful and kind in the midst of the nonsense that's happening