*********** ***** / dispute department

<p>A month ago a got a call from the Edgars ***** department doing a routine check since a large amount of money was spent on my Edgars account. I immediately told them that I don't have an Edgars account and have never had one in the past. I had to go to an Edgars store to lodge a dispute (including police affdavit stating that I did not open the account), which I did. Eventually they called me back to say that the dispute has been resolved in my favour, and that the account was being closed. I explicitly asked the agent whether my name would be cleared and whether this would show up on my credit record, and she assured me that it would not. This week I actually went and checked my credit record at three different credit bureaus, and ALL of them have the account on my record, including the upaid debt. Since then I have been trying to contact the dispute department, but none of the numbers given to me by Edgars customer care agents work. All of the following numbers don't work (even the numbers given to me by the dispute department themselves (during the course of previous call) don't work!):</p> <p> ********** </p> <p> ********** </p> <p> ********** </p> <p> ********** </p> <p> ********** </p> <p> ********** </p> <p>Edgars are the ones who sent this ********** debt information to the credit bureaus, so it's Edgars' responsibility to correct it. Also given the fact that the Edgars ***** agent assured me that my credit record would not be affected!</p>