*********** employees
<p>There's an employee at your west gate branch I only know her first name is Gloria she is absolutely pathetic, she works at customer service and opened my account last September which has since being closed because it was sold on incorrect advice. I specifically said I wanted 6 months interest free when the account approved she said it was that on my first statement I saw it was 12 months with interest. Seriously edgars get your staff in check. </p>
We have escalated the complaint to the Edgars Westgate management to address as our valued customer is not happy that the consultant was not professional in assisting our valued customer which resulted in the account being closed. However kindly be advised that, if the account is not approved on a 6 months plan it is automatically put into the 12 months plan by the system. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly forward us your correct contact numbers so that the store management may be able to get hold of you telephonically. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Westgate management to address as our valued customer is not happy that the consultant was not professional in assisting our valued customer which resulted in the account being closed. However kindly be advised that, if the account is not approved on a 6 months plan it is automatically put into the 12 months plan by the system. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly forward us your correct contact numbers so that the store management may be able to get hold of you telephonically. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Westgate management to address as our valued customer is not happy that the consultant was not professional in assisting our valued customer which resulted in the account being closed. However kindly be advised that, if the account is not approved on a 6 months plan it is automatically put into the 12 months plan by the system. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly forward us your correct contact numbers so that the store management may be able to get hold of you telephonically. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Westgate management to address as our valued customer is not happy that the consultant was not professional in assisting our valued customer which resulted in the account being closed. However kindly be advised that, if the account is not approved on a 6 months plan it is automatically put into the 12 months plan by the system. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly forward us your correct contact numbers so that the store management may be able to get hold of you telephonically. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
I was fully aware of the system doing that but I had asked her to decline the account if it did process as a 12 month plan. My correct contact details are ***
I was fully aware of the system doing that but I had asked her to decline the account if it did process as a 12 month plan. My correct contact details are ***