*********** Edgars Manager

I received a call from the Edgars call center on the 6 November 2018 on my husbands phone, to enquire whether I had received my statement or not. I advise them that I had not. The agent then confirms the address and says " well you have received it on the 11 October and payment is due. I asked when is payment due, she says that its due on the 7th. So i enquired, why are you phoning me if the account is not outstanding, she goes on babbling for a while and then transfers me to her manager an Emlyn Govender(the most *********** so called manager I have ever come across), I first asked him why was I transferred, he advised that this is an escalation where the agent could not get payment(payment still not due). I asked him why they called my husbands number and not mine, he said that this is the best number they have. They use whichever number they have available to call. The knowledge of Edgars staff in regard to anything is very questionable. Kindly advise as to why collections measures are implemented to accounts that are not on arrears.