*********** EDGARS CREDIT RECON DEPARTMENT

I am pathetically tired that I have to deal with such incompetence from a big brand that is represented by such incompetence. I made a payment on 01 Nov 2018 to my clothing retail account with EFT banking details that were given to me physically by the Cresta Store in Randburg as I am a new customer and the lady that activated my account said I could use those details even if I did not received a statement . Using that given information I made a payment only to find out that when I received my statement that the payment was not allocated to my account. Upon me calling to query this the call centre staff have the blatent audacity to tell me that Edgars will not trace a payment to a wrong bank account until the customer calls in. How am supposed to deal with this, is it not common knowledge to the staff that reconcile these bank accounts that a foreign item on a bank statement must be traced back to its source, inherent knowledge for them to perform their duties which I have to teach them. surely an account number would lead them to my account as that is the reference used. The nightmare just started 4 calls from, Bnkwe the supervisor by my wife highlighting this issue to my wife sending the proof of payment, then to be told when we followed up again that Bnkwe is having tea right now and will have to wait for her, but the remittance clerk Bongani Ndlovu was carbon copied on the email, just to call in a third time as nothing was done after a week to speak to 2 other ladies just to repeat myself again. One of those two ladies Nompuleleo Langa now sends me a remittance only to allocate the payment to the wrong balance calculated and computates the wrong information to me. I have to incur interest charges because of their mess up. I am sick and tired of dealing with this nonsense, if this is how Edgars treats its customers then I would rather close my account Had I known that this is the gross level of incompetence that I would be faced with. Sorry for Edgars I know how a bank reconciliation and account statements work and I am not a layman that they can just push around. If this does not get sorted I will take it to the board of EDCON LTD for them to understand the practices of my situation being handled by their staff representing such a big brand.