LM
Louise M
1 reviews | Active since Jul 2011
24 Sept 2020, 22:04
*********** customer service regarding closure of account
I have been trying to close my account for months now. I have not used the account for a very long time and they keep adding service charges as well as club membership (which I cancelled) to the account. Numerous emails have been sent without getting an answer. Their customer service is completely ***********. I need information on how and where I can report the company to escalate the matter.
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Louise M's updateReviewer Update
29 Sept 2020, 16:25Still not resolved. I have sent 11 emails, I have phoned, I have been in store. Zero help, account now has even more service charges. What service?! Completely unsatisfactory. I suggest they let the entire customer service team go - maybe that is a step in the right direction to save Edcon. Recruit and train competent friendly people.
LM
Louise M's update29 Sept 2020, 16:25
Reviewer Update
Still not resolved. I have sent 11 emails, I have phoned, I have been in store. Zero help, account now has even more service charges. What service?! Completely unsatisfactory. I suggest they let the entire customer service team go - maybe that is a step in the right direction to save Edcon. Recruit and train competent friendly people.