*********** customer service at edgars

i app**** for credit with edgars and when i went to fetch my card and edgars in bellville voortrekker i was advised about the edgars club which qaulifies for a discount but i was not advised that the discount is applicable when you are doing store purchase and when i logged a query with edgars clusb via e-mail they did respond and i was advised to visit teh nearest store to have issue resolved and i went to edgars sanlam center and teh manager on duty tried to assist and one of the ladies at customer services contacted the edgars club departement telephonically that is where i received the most despicable service i have ever experienced as a customer i spoke to landiwe who was agitated and condescending tone left me with me with no words as she promised to help only to find after 30 minutes she was logging the query with the other department she went on as telling me that she is not shouting at me i am the one shouiting at her at that point i was frustrated and she went on after asked her numerous times that will she be able to assist and she responded in al those times that she will and later told that the online department only operates until 16:30 i asked to speak to her manager she gave the phone to Angela who advised me that she will not be able to assist and if landiwe did advise that she will be able to assist with the cancellation i need to remember i am talking to a human whom might have understood me differently hence she agreed to assist me but the answer is very simple it NO she will not be able to assist

i have been inconvenienced due to edgars staff members nt explaining the process in place and top of that the customer service department placed the cherry of top of the cake by being helpless and i spent an hour due to *********** call center agent and manager who were both agitated and condescending and i ended up requesting to cancel all the business ties with edgars because i was shocked