*********** credit/exchange manager

<p>a pair of white tekkies were bought for my son by his father on wednesday the 15th of feb, at edgars city in Johannesburg cbd. when i saw the color white, i knew right then i had to exchange them for a dark color and i also noticed that they already had dirty marks, obviously from being tried on by other consumers. Then on Saturday the 18th, i took the sneakers to mall of the south to exchange the color. the cashier inspectecd the shoes and receipt then told me she cant take them back because they are dirty. i asked to speak to her superior, who was a cashier next to her. she also repeated what i was told already, i patiently explained myself but she still denied the exchange, then i asked for her senior. who never bothered to come forward but granted permission for the exchange to take place. now something else comes up, the barcode on the box and receipt is not going through the computer, the cashier goes back to the mananger and comes back to me explaining that the code is invalid and that i have to do the exchange at edgars city. i told the cashier that was not my problem they must see to finish i want what i want and thats it. after she insisted that she cant do anything, i demaned to speak to the mananger. eventually she came forward repeating the samething, i told her i was not intested in edgars internal matters of barcodes,im a customer and i demand service at this branch. she was so brave to tell me there is nothing she can do i have to go to Johannesburg cbd branch. i structed her to resolve the matter even if it means she phones the branch because i have proof of purchase the shoes are in their original box. after 2hours of being in the store the manager came back to tell me the samething again, she tried to resolve the matter on the phone with edgars city manager from cometics who was also unable to help. out of anger before storming out of the store, i asked for her name (Dakalo) as well the cosmetics manager of edgars city only to hear that Dakalo did not even take down the name of edgars city's mananger. How *********** is that?</p> <p>I have been in customer service from my high school days and throughout my working life, this is totally disappointing,. i found edgars staff *********** . No understand of the importance and value of customers, no empathy, she clearly has no clue of customer service or general running of business.</p> <p>Edgars, do you still take your staff to customer service training? or refreshers training, for old staff. This person is holding a high post of management and yet she is so ***********. my first job was at edgars, customer service was the order of the day. i didnt see that at all. the experience i got today left me with mixed feelings a part of me was embarrassed (on behalf of your staff Dakalo) and yet angry and disappointed, that's how passionate i am of customer service and that was instilled to me by edgars.</p> <p>on my way home i decided to stop at Alberton and the exchange happened with NO hassles whatsoever, same shoe, same receipt, same box.</p> <p>its not only your staff that lucks training but your system is not consistent. do something asap, this is totally unacceptable!!</p>