*********** Collections and Accounts Staff!

<p>I had opened an account with Edgars during December 2016. I had made about R8,000 worth of purchases on the account since then. I have not made payment on the account because I have never received an official statement from Edgars via post or email since. I have contacted customer care numerous times requesting a statement to be emailed to me but no statement has been sent.</p> <p> </p> <p>At the beginning of January 2017, I was contacted by Edgar's collection department stating that my account is overdue and has been suspended unless I make payment immediately, to which I responded that I would make payment immediately once Edgars send me a statement reflecting my outstanding balance and the bank account details to which the payment should be made. They responded that they will have to request the statement to be emailed from customer service. The consultant confirmed my email address but no statement was ever emailed.</p> <p> </p> <p>On 1 February 2017, I contacted Edgar's collections department and spoke to a lady called Cheryl Morewa, explaining to her the issue and asking her to confirm my outstanding balance and what my installment is. She said that I have already made an arrangement to make payment on 4 February 2017, which I cannot recall doing. I explained to her that I can only make payment on 4 February if they provide me with a statement and the banking details and that I can infact make payment immediately if they provide me with a statement. She then responded that if I do not make payment I will only be tarnishing my name with the credit bureau. I argued that I will not make payment to Edgards unless they provide me with a statement, she was arrogant and did not want to understand the logic of my argument and threatened to end the call because I was arguing with her. She eventually said that all she can do is request a statement from customer service.</p> <p> </p> <p>Can someone senior from Edgars please sort out this pathetic level of customer service from both the Collections and Accounts department, and send me a statement so that I can make payment! If something as simple as emailing a customer statement cannot be done I am seriously thinking twice about doing further business with Edgars.</p> <p> </p> <p> </p> <p> </p>