EV
Eugene V

1 reviews | Active since Nov 2013

30 Nov 2015, 08:13

*********** cashiers

For a while now i said that i should stop supporting Edgars due to bad quality clothing and customer service. But now I reached my limit and will never buy anything from Edgars again. I'll rather stick with Woolworth's and Markham. I was standing in the que for nearly 20min (2nd in front) and it was NOT busy. There are always 2 cashiers assisting each other with 1 computer?? Already irritated the cashier started scanning my R3,000 worth of clothing. After finishing she said: \I mistakenly forgot to log off from the account of the previous customers... I need to scan and add it to your account all over". Wait there's more - Then she didn't know how to fix it and I waited another 10min. The cashiers are very *********** and i wonder if Edgars send them for training or even if they actually go through CV's when appointing employees. Eventually i left all of my goods and told her that she is very *********** and due to he lack in knowing what to do I will finally never go back to Edgars. This was probably a good thing because now after all this i realized i would have regretted spending R3"

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Replies (1)
Edgars
Edgars's reply30 Nov 2015, 17:20
Official
Hello EugeneVenter2,

It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Edcon strives for excellent customer service and we sincerely apologise for the lapse in service from the cashier. We have notified the store manager and we assure you all concerns raised did not fall on deaf ears. Corrective measures will be taken to avoid the re-occurrence of this nature.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Best regards,