*********** and arrogant Staff

On the 19/11/15 my Edgars account was settled. I queried it at Edgars branch in Kroonstad on the 18.01.16. I spoke to Normathemba Makhaza (call centre)who gave me a outstanding balance of r417 which I immediately disputed. She told me that it was my financial products that I never requested to be cancelled. I argued and advised her that the consultant at the Southgate branch never asked me if I wanted to settle the account and guided me accordingly. She advised that she will get Southgate branch to call me which never happened. In the interim my balance keep on increasing. I phoned on the 18.02.16 and cancelled the club fees via the self- help option. Today I went to the Edgars City in JHB and spoke to a consultant who was rude and let me hang on for - 30 min, Shareen Naidoo spoke to me saying that the store who gave me the settlement balance must sort out, but she will call me on my cell. Around 1.30 today Normathemba phones me and say I never mentioned that I wanted to cancel my financial products. My query is still not resolved. If I disputes my balance then clearly I don't want those fees? I am hoping Ndaba Kuu or Delrees Ismail who are constantly in meetings can assist me