ML
Megan L
1 reviews | Active since Jul 2011
05 Jun 2016, 18:04
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<p>After receiving an email stating that Edgars is going to start charging an admin fee on their Thank U accounts, I wanted to close mine. I have not received an emailed statement since February, and the statements available from logging on to the website are even older than that. What's the point of being able to access the statements online if they are 4 months old? I called the call centre to ask them about closing my account, but I can't do that until I have payed the outstanding amount. I asked them to send me my latest statement, so I could make sure the outstanding amount does not include the new 'admin fee' before i make the final payment. They had to put through a special request for my statement to be emailed to me, and only a day later I received it. Unfortunately, it is useless to me because it states that I owe R0.00 as it is dated 7th of May, before I made my latest purchase. I just want a current statement so I can make my final payment and close my account. Surely someone should have realised that to settle my balance to date I need a current statment, not a statement from the last statement cycle?</p>
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Replies (2)
Edgars's replyOfficial
06 Jun 2016, 10:22Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this matter.
The National Credit Act (NCA) allows for Credit Providers to charge a Service Fee on accounts. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses.
Please be advised your query has been escalated to our accounts management team for further assistance regarding account closure.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply06 Jun 2016, 10:22
Official
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this matter.
The National Credit Act (NCA) allows for Credit Providers to charge a Service Fee on accounts. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses.
Please be advised your query has been escalated to our accounts management team for further assistance regarding account closure.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Best regards,
ML
Megan L's updateReviewer Update
17 Jun 2016, 19:11So no one has tried to contact me in the last 12 days and I have not received my normal monthly emailed statement yet again. Still no statement in reply to my request here either. The website finally seems to be more up to date than it was, so I paid the outstanding amount. Please close my account when the payment comes through.
ML
Megan L's update17 Jun 2016, 19:11
Reviewer Update
So no one has tried to contact me in the last 12 days and I have not received my normal monthly emailed statement yet again. Still no statement in reply to my request here either. The website finally seems to be more up to date than it was, so I paid the outstanding amount. Please close my account when the payment comes through.