Incompetency

I made a payment and used the incorrect reference number and I went into Baywest Store on the 18 December 2015 with all proofs and this was emailed to the Finance Department with the request to transfer the monies to my account , this should have been simple but to date being the 26 January this has not been done - I have since the 18 December 2015 been into the store at Baywest 6 times and I have phoned the call centre twice - the last time being this morning and I was told they phoned me to get a bank statement but no messages were left and an email could have been sent to me but nothing - this morning I was told \Oh I found a proof of payment so I will send this through to finance"- such incompetence I am unable to comprehend how much longer must I wait while I am not only being charged interest on my account - Edgars is holding my R500 hostage and making me wait while they earn interest on my money - unbelievable"""