INCOMPETENCE OF HEADOFFICE STAFF

I went to edgars fourways to open an account. I submitted the requirements needed and unfortunately one of the staff members asked me to submit my application for my ID, being a permanent resident of SA awaiting the ID. The head office declined my application because i \submitted too many documents"and i \""need a work permit even though i am a Permanent resident of South Africa. I must go and apply for one then come back with it\""<br> Do the staff know the difference between these two permits? Andile and Tsholofelo tried to explain to them while i was there"