Incompetence from sale to service

Yet another week has passed. I have indicated to you numerous occasions that the details provided for your "special email" is not visible due to restrictions on the website, however no one bothers to read the follow up messages that I have posted on this website as well as customer care service email. There is a single missed call from a generic number of which no one bothers to find out when I am available for a call, assuming I can speak at any time of day. I eventually went to the Edgars store again in hope that some competence would exist only to find out that the purchase had been sent to the Durban store, after receiving a message that it was in Johannesburg. There is absolutely pathetic in a day and age of digital technology. It is no wonder that I will never utilise Edgars as a source of purchase and have lost all trust. I want my money back as with no goods, no communication from the retailer and no money, it is now equivalent to theft.