1 reviews | Active since Oct 2014
Incompetence and bad attitude
<p>I keep receiving emails and post from Edgars and DirectAxis when I have not opted in for any of that. I phoned DirectAxis to remove me from their mailing list which they apparently did...NOT. Then I phoned Edgars (who had sent me an email) to tell them that I am not a customer and do not want Marketing info from them. The Call Centre lady was rude and dismissive. She would go quiet on the phone for periods, to the point where I wasn't sure if she was there or not. I do not know her name as she rambled it so fast. I dialled ********** 442 at 12h00 today. She then told me that I wasn't a customer and couldn't help me. I asked her to transfer me to someone who could and she put me on hold indefinitely. I am so angry that people think its OK to treat someone this way. I want someone to listen to the conversation and also to take me off any mailing list!!!!</p>
We have removed your details from our data base however you will still be receiving promotional emails and calls for the next 30 days as our listing are done in advance thereafter it will stop completely.
We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We have removed your details from our data base however you will still be receiving promotional emails and calls for the next 30 days as our listing are done in advance thereafter it will stop completely.
We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
It is terrible that people have to go to these lengths to get assistance! Nevertheless, thank you for the prompt feedback.
It is terrible that people have to go to these lengths to get assistance! Nevertheless, thank you for the prompt feedback.