Incompetence

<p>Hi Hellopeter. My name is Tatiana.</p> <p><br />I have a complaint that I would like to address. My mom and I went to Red Square in Musgrave Centre to purchase a Loreal Day Cream. I asked one of the consultants on the floor to assist my mom in finding her cream. So we stood in front of the shelf and watched how the consultant moved creams around. My mom took her "day cream" payed for it and we left. The guy who helped behind the counter was really genuine and interacted with us really well during the whole exchange. When we got back home my mom cut the plastic wrapping off and then realised that it was the night cream and not the day cream. Do note that the consultant was standing there the entire time watching my mom take the cream and she did specify that she wanted the day cream.</p> <p><br />So my boyfriend and I took the cream back the following day which was a Saturday, the same guy served us and I told him the whole story. I gave him the box which was no longer sealed even though my mom didn't use any of the product. He held the box, touched the box, carried the box to the other shelf and brought back the night and day cream. He put both cream boxes in front of me, one being sealed and the other sealed. He told me that he needed the card to do something with points. I told him that I didn't have the card. So he said that he will leave the cream behind the counter for my mom and that she would still get a discount and that everything wouldn't be an issue.</p> <p><br />My mom went the following day which was a Sunday. The same guy served my mom and told her that he didn't know what she was talking about. He didn't need the card and that he didn't see the box nor did he touch is he claims. SO he **** directly to my mom's face. The staff also claims to have not helped my mom on the floor as well which is another lie. . .I am not happy with all the lying. They have wasted our time regarding the whole issue.</p> <p><br />I then phoned the manager and explained the whole issue and she said that it won't be a problem, she will do a quick exchange, she told me to come in but at the same time said she'd call me back to let me know. . so i was a bit confused whether i should go in or wait for the phone call, i mean, why would she even take my nmber down anyways, I couldn't go in that day even though I wanted to. She was sweet about it. <br />I phoned back yesterday to let her know that she didn't phone back regarding the whole cream issue. She then told me that I am now accusing her of not phoning me back. I mean come on. . how is this service. . I had to be terribly sweet about the whole issue and apologise for the misunderstanding which I shouldn't do. She then told me that her staff is telling her other stories. I am incredibly unhappy about this entire issue. I told her that I am coming in today to exchange the cream which won't be an issue. I just want to clarify that this was a terrible experience for my mom and I and I want to let you know about this issue as I am not sure whether this is happening to other customers or not. We are never shopping there again. I would like to know whether something will be done about this or not? Thank you, Tatiana.</p>