JK
Juan K
1 reviews | Active since Feb 2015
17 Sept 2016, 15:23
Incompetence
<p>We have requested mobile content amongst other to be cancelled on several occasions, but yet it was not done!!!we requested a settlement letter then they send us a statement!!a settlement letter should contain subtracted values which will not be paid paid for thus the term settlement. I want this recitified with immediate effect.</p>
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Edgars's replyOfficial
20 Sept 2016, 11:55We must apologise for the delayed response.
Thank you for bringing this matter to our attention. Please be advised your query had been escalated to RMCS and the accounts department for assistance, You will be received direct feedback shortly.
We must apologise for the inconvenience caused.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply20 Sept 2016, 11:55
Official
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. Please be advised your query had been escalated to RMCS and the accounts department for assistance, You will be received direct feedback shortly.
We must apologise for the inconvenience caused.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,