incompetence

Terrible and poor service from these ******...Edgars century city. Bought a pair of shoes on saturday 03/11/18 and returned them back the same day as my mom advised that they had already bought them.I used my debit card when i bought the shoes and they advised the money will reflect in my account within 24hours.I have been calling from Monday and one passes me to the other even spoke to someone by the Name of Zandile and she said she will investigate and call me...been waiting for her phone call until today.Yesterday they said a manager will call and i never heard from them.hell will break loose as i will visit the store today and