incompetence

Hi,<br> <br> I took my verssed platium vp1 handset in for repairs at Edgars in July. Firstly, I did not receive a notification that my phone has gone in for repairs at Ingrams Micro. Secondly, when I went to Edgars, the consultant Sandra could not get through the repair service company and said she would contact to let me know if it is there before 12 the next day, which did not happen. I then returned to the store in that week and another consultant assisted me, Ingrams Micro confirmed my cellphone is there but has not been worked on and it's already September, a reason could not be given as to why it has not been worked by them . This is unacceptable service, and edgars isn't even showing effort in resolving this. As from what I know this is an on going problem.