INCOMPETENCE

I purchased a Verssed VP1 handset from Edgars Active in December 2014. I recently had issues with the software so i took the phone into the store so it could be sent away for repairs.<br> <br> This was on 31 August 2015. The consultant told me that it takes approx 21 days for the phone to be repaired. This morning i decided to call the company that repairs the VP1 handsets for Edgars namely Ingram Micro. I gave them the IMEI number and told me that the phone was Still at the branch but it was booked in.<br> <br> I called the Branch and spoke to the consultant and he told me that they were still waiting for the courier to collect the phone. I asked him how long will this take. He didnt know.<br> <br> I called Ingram Micro again asking what the procedure is when it comes to faulty handsets. Twas explained that the phone should be booked in as soon as the customer delivers it.<br> <br> I was shocked to hear that it was only booked in via email this morning (11-09-15) and that it still is with the branch. TWO WEEKS have been lost.<br> <br> I spoke to the manager and i explained to her what happened. She came back to me and told me that in so many words the consultant forgot to do it.<br> <br> <br> I NEED A PHONE PLEASE I CANNOT WAIT