Incompetant staff

<p>I bought 2 pairs of Levi jeans during the Levi special at Edgars, Menlyn Mall. I bought a 501 and a 510. There was a price difference on the tags( R699 for the 501 and R899 for the 510), but when the lady at the till rang them up they were both scanned as R899 each. I enquired on the difference in price for the 501 (tagged amount VS scanned amount), she explained the price on the tag was wrong. I left it there as I thought I am anyways getting the cheaper one for free so I didn't pursue the matter further.</p> <p> </p> <p>When I returned home, my husband fitted the jeans and the 510 didn't fit (it's a skinny), so he requested I rather return the jean and exhange for another 501. On Sunday (28/08) I went to Edgards Kollenade, found another 501 in exactly the colour I wanted, went to customer service desk to do the exhange. The lady at the counter (Tumisang) told me I couln't exhange the 510 for the 501 since ther is a R200 price difference, I was also informed by her that during the Levi's special you were only allowed to take two jeans of the exact same R-value. Her "solution" was and I quote that I "should find a 501 for the same amount as the 510". I then told her that the 501's are not R899, they sell for R699 so the solution she is giving me is impossible. There was no 501 in their store for more than 699. I asked to speak to her supervisor and she told me that she is the supervisor - so now what?? I had to leave....she offered me no alternative.</p> <p> </p> <p>I then went straight to Edgards Menlyn (where I also couldn't find a 501 for more than 699) who gladly did the exhange for me. Therefore I managed to exhange the 510 for a 501 at Menlyn without having to explain anything. Eventhough I couldn't get the right colour of 501 at Menlyn, I atleast got to exhange the 510 for a 501. Now I will have to go back to Kollenade and exhange the new 501 for the right colour 501 (which is being kept aside at Kollenade)So how does this work?</p> <p> </p> <p>So basically this is what I am saying:</p> <p>1. Menlyn overcharged me for the initial 501 that I bought....the 501's are not selling for R899, they are selling for R699. Eventhough I don't have my slip anymore (as they took it with the exhange), you will probably be able to trace this through my account (all purchases were made on my account).</p> <p>2. Kollenade has incompetant staff who blatantly refused to exhange the two jeans because they had a difference in price, whereas Menlyn had no problem in doing this. So I wonder how many customers have been incorrectly turned away by your Kollenade staff for exhanges? And to top it off, she is the SUPERVISOR!!</p> <p>3. Eventhough Menlyn was able to assist with the exhange, I had to go all the way from Kollenade to Menlyn (costing me time and petrol) to get his done and I still do not have it in the colour that I want (as Kollenade has it in that colour and not Menlyn). So I now have to anyways go back AGAIN to Kollenade to exhange the 501 for the one in the correct colour (costing me more time and petrol).</p> <p> </p> <p>I am really disappointed and upset - please provide me with adequate feedback and maybe some petrol money!</p> <p> </p> <p>Regards</p> <p>Nadine van Zyl</p>