BL
Beverley L
1 reviews | Active since Sept 2011
02 Mar 2016, 20:25
Incompetant PPL
My account has been paid in full on the 15th December 2015. I have called customer service so as to close my account. It was said to me that they are busy processing my request and I will be called back. Few days after that call, I was called by someone at SSD & Associates saying that I have to pay a R200 on my account. I have explained to that lady and gentleman that I WONT pay the account as I asked for my account to be closed. And im saying this again. I wont pay any more money on my account as I asked it to be closed. One guy at SSD & Associates told me that he will sent my paid up letter. and im still waiting. This is unacceptable.
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Edgars's replyOfficial
03 Mar 2016, 11:43Hello Blak,
Thank you for bringing this matter to this matter to our attention. We must apologise for the inconvenience and frustration caused in this matter.
We are currently liaising with our accounts department to investigate on your account, upon investigation feedback will be communicated shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to this matter to our attention. We must apologise for the inconvenience and frustration caused in this matter.
We are currently liaising with our accounts department to investigate on your account, upon investigation feedback will be communicated shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply03 Mar 2016, 11:43
Official
Hello Blak,
Thank you for bringing this matter to this matter to our attention. We must apologise for the inconvenience and frustration caused in this matter.
We are currently liaising with our accounts department to investigate on your account, upon investigation feedback will be communicated shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to this matter to our attention. We must apologise for the inconvenience and frustration caused in this matter.
We are currently liaising with our accounts department to investigate on your account, upon investigation feedback will be communicated shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,