Incompetant Edgars an Finite consultant.

I have never been serviced so badly in my whole entire life, the nerve and attitude of the consultants. I had claimed for my phone with Edgars Fin rite insurance on the 11th of January... I received a message that my claim is being processed. I followed up on the 15th telephonically as I was given a number: ***...was told to contact *** where I am transferred from one rude consultant to the next. Instead of being assisted I'm told to call *** this has been happening for over 2 hours every day. The worst was a consultant transferred me to Jet and did not care of what I was saying. I have spent over R300 airtime and time for not being assisted and the error is with Edgars... They insured my phone twice and I still need to beg and cry to resolve their error and to ate there is no resolution as to when I will receive my phone.