Incompetant Edagars Employees refused my request to talk to management

<p>I have claimed for a lost cell phone on the 7/11/16, through Edgars Jabulane.</p> <p>I then went to Edgars Jabulane to enquire the process on the 12/11/16.</p> <p>The consultant said I must wait for 7 days period as the claim has been escalated.</p> <p>I asked for Finrite Insurance's email address she declined, saying finrite is not checking emails on Saturdays!!</p> <p>She promised to enquire on my behalf and promised to call me back. I haven’t still received a call from Edgars Jabulane.</p> <p>I then on the same day called finrite where Mphonyana call centre agent, advised me that my date of claim doesn’t match the date I am alleging and as a result will record the correct date. But the escalation process would take another 7 to 14 working days.</p> <p>I contested this as I wouldn’t have known should I have not called to enquire.</p> <p>I requested to talk to team leader, she refused.</p> <p>The requestl to talk to management was again refused on the 15/11/16 by Tebogo Relatoang.</p> <p>Who also said I must wait for 14 days for an escalation to take its course.</p> <p>I am highly disappointed in the unreasonable delay shown and arrogant unproffessional conduct experienced.</p>